AI Solutions2024
AI Customer Support Bot
OpenAIAnthropic ClaudePythonNode.jsPostgreSQL
The Challenge
The telecom company was spending over $280K annually on customer support staff to handle repetitive queries. Response times were averaging 4 hours, leading to low satisfaction scores.
The Solution
Developed a RAG-powered chatbot using Claude API with a knowledge base of 10,000+ documents, seamless escalation to human agents, and Arabic/English bilingual support.
Results
70%
Ticket Reduction
$200K
Annual Savings
<30s
Response Time